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前天发了工单问然后回了封邮件，请问各位老师这是什么意思，说我其他账户有欠款？
Hi,
A solution has been proposed for your support ticket CS7189518: Ordering - Follow-up.
Resolution comment:
Hello,
Greetings from OVHcloud Support.
We understand you have a query regarding the order.
The order has been cancelled by the validation team as you have debts in your other accounts.
As the order is cancelled we cannot process the order, please clear the debts in other account and place a new order.
The order amount deducted from your account it is held under pre-authorisation. Pre-authorisation refers to the holding of the due amount in your account for a possible deduction after the order is validated.
The pre-authorization on your payment card will expire within 9 to 14 days, and on PayPal within 21 to 29 days, counting from the date when your order was placed.
The length of time is beyond our control.
To confirm the resolution of your ticket, you can either reply to this email indicating "Accept" in the first line of your response, or by closing the ticket in the control panel.
To reject the proposed solution, please either respond to this email indicating "Reject" in the first line of your response, and include additional information, or or continue the exchange in the control panel.
Please note that in the absence of any feedback in the next seven days, this ticket will be closed automatically.
Sincerely,
Sneha V.
The OVHcloud team |
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发表于 2023-1-9 10:59:08
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