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CeraNetworks网络延迟测速工具IP归属甄别会员请立即修改密码
查看: 6260|回复: 2

LunarPages主机IP被封如何联系客服更换服务器

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发表于 2008-7-9 14:19:56 | 显示全部楼层 |阅读模式
最近被封的IP很多,现提供一个免费更换服务器的方法,不过还是强烈建议大家购买独立IP.

1. 登陆用你的帐户登陆http://support.lunarpages.com,如果没有,先注册一个,提交个ticket告诉他们你的站点不能访问了,IP可能被GFW封了,一定要同时付上tracert的记录(电脑的开始 → 运行 → CMD → 输入命令tracert 你的IP)并提供给他们你的密码的第一位和最后一位,详细的邮政地址(包括街道地址,市,省,国家,邮编,要和你写在lunarpages主机账户里面的信息一致,记不清的可以登陆查看一下),电话号码。

可以参考下这个例子提交:
Hello there,
       My site's ip address has been blocked by China Firewall, could you help me to move another server? Thank you.
Tracing route to mydomain.com [67.210.98.215]
over a maximum of 30 hops:
1 14 ms 13 ms 14 ms 60.168.64.1
2 12 ms 13 ms 13 ms 61.190.228.89
3 11 ms 13 ms 12 ms 61.190.195.153
4 13 ms 12 ms 13 ms 61.190.246.153
5 13 ms 14 ms 15 ms 118.84.1.13
6 15 ms 15 ms 14 ms 202.97.18.225
7 33 ms 23 ms 26 ms 202.97.39.177
8 22 ms 22 ms 21 ms 202.97.44.58
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.

These are my information:
The first and the last letter of my password are a and b.   将a换位密码的首字母,b换为密码的最后一位。
My Post Address: 写你的地址,务必和账户信息里面一致
My Phone Number: 写上你的电话,务必和账户信息里面一致

把上面的中文注释替换为你自己的信息通过ticket提交即可

2.然后他们会回复大致如下的内容
Hello,




It appears your site and our server IP may be blocked by the Firewall of China.




Here are options that we can suggest to resolve this issue:




Server move - We can offer a one time move to another server at no charge, that currently isn't blocked, however there is always a possibility of the server becoming blocked again.




Get a VPS account - VPS accounts have fewer accounts on each server so the likelihood of the server becoming blocked is less




http://www.lunarpages.com/virtual-private-server/




Get a Dedicated Server - On this plan, you are the ONLY account on the server, so if you are being blocked, then it is because the nature of content that you are posting




http://www.lpdedicated.com/




If you opt to take our offer on the server move please provide us with the following to avoid delay:




A tracert to the following servers to be sure you can reach the new server.




eagle.lunarmania.com

beacon.lunarmania.com

dreamer.lunarmania.com

house.lunarmania.com

.............

意思就是说你的IP是被GFW封了,他们可以免费提供一次更换服务器的机会,同时会告诉你几个服务器,让你选择,会提供些服务让你选择(例如,是否需要asp jsp支持等)

你tracert下你想要的服务器,同时把结果发给他们,再告诉他们你不需要任何额外服务

内容可以参考这个
Hello,
Thank you for your reply, I want to move my account to the server :house.lunarmania.com. I do not need ASP JSP and others.
Tracing route to house.lunarmania.com [67.210.111.25]
over a maximum of 30 hops:
1 14 ms 14 ms 13 ms 60.168.64.1
2 13 ms 12 ms 13 ms 61.190.228.89
3 14 ms 12 ms 13 ms 61.190.194.149
4 13 ms 18 ms 11 ms 61.190.246.21
5 13 ms 13 ms 13 ms 118.84.1.1
6 21 ms 21 ms 21 ms 202.97.39.177
7 20 ms 22 ms 21 ms 202.97.33.242
8 208 ms 206 ms 207 ms 202.97.51.78
9 215 ms 213 ms 212 ms 64.132.69.105
10 228 ms 227 ms 227 ms 207-114-214-170.static.twtelecom.net [207.114.21
4.170]
11 228 ms 229 ms 227 ms 207-114-214-170.static.twtelecom.net [207.114.21
4.170]
12 222 ms 221 ms 221 ms ge0501-csr2.rvs1.marquisnet.com [208.110.168.10]
13 222 ms 221 ms 221 ms unused-future-customer-ip.marquisnet.com [208.11
0.171.26]
14 221 ms 224 ms 221 ms house.lunarmania.com [67.210.111.25]
Trace complete.

These are my information:
The first and the last letter of my password are a and b.   将a换位密码的首字母,b换为密码的最后一位。
My Post Address: 写你的地址,务必和账户信息里面一致
My Phone Number: 写上你的电话,务必和账户信息里面一致

3.然后他们会告诉你  他们会尽快给你转移, 转移成功会有邮件通知
如果收到这样的邮件,即表示OK了
Hello,

I have transferred your account xxxx to our house server, which is using Nameservers: NS1.LUNARMANIA.COM and NS2.LUNARMANIA.COM.

All the files were moved and your site suffered no downtime as a result.

Your critical account info with your new server details has also been resent to xxxxxx@gmail.com. Please upload any new files to house from now on. If you are currently using lasa.lunarpages.com as your POP3/SMTP servers, change it to your domain name to prevent any issues with your email.

Your account will be deleted off the lasa server in 72 hours.

Thanks.
发表于 2009-9-28 15:45:26 | 显示全部楼层
按照这个提交了,还可以支持asp?
 楼主| 发表于 2009-9-29 14:24:38 | 显示全部楼层
原帖由 tnrain 于 2009-9-28 15:45 发表
按照这个提交了,还可以支持asp?

windows空间才支持asp的。
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