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CeraNetworksBGVM服务器IP归属甄别会员请立即修改密码Sharktech防护
查看: 822|回复: 10

发个pr的工单处理,给大家品读一下

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发表于 2020-2-21 16:00:44 | 显示全部楼层 |阅读模式
    最初的问题是宝塔显示vps接近一个月无缘无故负载持续超高,主要是cpu占用太多了,但是我自己的vps里面登陆进去看几乎没有什么cpu占用,所以觉得是母鸡的问题,让pr客服给解决了一下,第一次磨了半天给重建vps,换了个ip(155.94.143.153),但是这个ip被墙了,只能用代理访问,我坚持说这个是他们的原因,磨了几天的嘴皮子,又给换了个ip(198.55.122.250),这个ip直接全球断网,除了pr自己的机器,ipip全球都100%丢包。磨了几天,死活不换,必须要用交5美元,真是没耐心了。。。
  下面是整个沟通的过程,大家看看

  1. Aswin Narayan
  2. Hello,
  3. If you want to change the IP you have to pay $5.
  4. Aswin N. | Senior Support Engineer

  5. 02/20/2020 (05:15)
  6. Me
  7. Client
  8. I heard that if the ip was attacked by DDoS, it would be disconnected from the Internet.
  9. I wonder if that's the reason

  10. 02/20/2020 (00:39)
  11. Me
  12. Client
  13. I won't keep in touch with you all the time if there's no problem, Please log on my vps and check about it, the password is 3W9Egb1pQo1TdY3Xc2.
  14. Please be professional!
  15. I don't want to waste each other's time,it's been two weeks since I started

  16. 02/20/2020 (00:32)
  17. Me
  18. Client
  19. 高墙 can't block a connection from USA to USA.
  20. I can't ping google.com when I logged on the vps of 198.55.122.250 by vnc, why?

  21. 02/20/2020 (00:13)
  22. Jomin Dominic
  23. Hello XXX,
  24. The Great Firewall of China (高墙) is blocking the IP.
  25. Jomin D. | Senior Support Engineer
  26.    
  27. 02/19/2020 (21:20)
  28. Me
  29. Client
  30. Password:
  31. vS7GL90C1zXx6plWk0
  32. Please take a trying on it

  33. 02/19/2020 (21:08)
  34. Me
  35. Client
  36. I have reintalled the OS.
  37. When I logged on the vps by vnc,I found out that the vps can't ping google.com

  38. 02/19/2020 (20:01)
  39. Me
  40. Client
  41. All other vps can't connect to this vps except for your own brand of vps, like VULTR,linode,HostUS,DigitalOcean,virmach...

  42. 02/19/2020 (18:54)
  43. Me
  44. Client
  45. This IP is not blocked by 高墙 and I know exactly what happens when ip is blocked.
  46. I have several vps in USA, when I logged on the vps in USA and made a ping test, it was still a failure.
  47. Please tell me why.Does the United States have 高墙? Didn't your technical problems prevent ip from being accessed anywhere?

  48. 02/19/2020 (14:16)
  49. Aswin Narayan
  50. Hello,
  51. If you pay $5 we will definitely change you an IP.
  52. We are helpless in this situation.
  53. Aswin N. | Senior Support Engineer

  54. 02/19/2020 (00:56)
  55. Me
  56. Client
  57. I'm very disappointed with your service. You said that my IP is blocked even without a test.
  58. I can't access this IP with an American IP.
  59. Attachments (3)
  60. _20200219165319.png
  61. _20200219165558.png
  62. _20200219165611.png

  63. 02/19/2020 (00:40)
  64. Jomin Dominic
  65. Hello XXX,
  66. Your IP is blocked by 高墙. To change the IP there is a $5 one time fee.
  67. Let us know if you like to proceed.
  68. Jomin D. | Senior Support Engineer

  69. 02/18/2020 (05:33)
  70. Me
  71. Client
  72. The IP (198.55.122.250) cannot be connected, it's been two days. Please deal with it as soon as possible

  73. 02/17/2020 (00:49)
  74. Jomin Dominic
  75. Hello XXX,
  76. The ticket has been assigned and it is being reviewed.
  77. Jomin D. | Senior Support Engineer

  78. 02/17/2020 (00:00)
  79. Me
  80. Client
  81. I have a few vps whick location in Losangeles, I made some test on them and found out the same thing

  82. 02/16/2020 (23:50)
  83. Me
  84. Client
  85. I tried to ping the new IP,but it was not work,even I use some diffrent proxys in USA.
  86. Is something wrong on it?
  87. Please help me.

  88. 02/16/2020 (23:12)
  89. Jomin Dominic
  90. Hello XXX,
  91. I have changed the IP to
  92. 198.55.122.250
  93. Jomin D. | Senior Support Engineer

  94. 02/16/2020 (22:55)
  95. Me
  96. Client
  97. Hello.
  98. It's been a few days. Why do you still have to deal with my problem.
  99. Please deal with it as soon as possible, it seriously affects my use.
  100. Thank you very much

  101. 02/14/2020 (06:49)
  102. Siju Varghese
  103. Hello,
  104. We will check this and update you shortly.
  105. Siju V. | Senior Support Engineer

  106. 02/14/2020 (05:52)
  107. Me
  108. Client
  109. Please deal with my problem as soon as possible

  110. 02/13/2020 (00:13)
  111. Aswin Narayan
  112. Hello,
  113. We will check this and update you shortly.
  114. Aswin N. | Senior Support Engineer

  115. 02/12/2020 (23:54)
  116. Me
  117. Client
  118. Here is the problems with test001:
  119. 2.The usable mem is only 1882044 kb and it should be 2G.
  120. 3.IP address is blocked by China and the previous ip is fine.
  121. Please pay attention to my previous reply.Due to different time zones, communication is not good.

  122. 02/12/2020 (14:46)
  123. Jomin Dominic
  124. Hello XXX,
  125. May I know the exact issue your are facing now?
  126. Jomin D. | Senior Support Engineer

  127. 02/12/2020 (00:58)
  128. Aswin Narayan
  129. Hello,
  130. We will check this and update you shortly.
  131. Aswin N. | Senior Support Engineer

  132. 02/12/2020 (00:55)
  133. Me
  134. Client
  135. The right password is 1V4FwkeC30nSj3zVH4
  136. I'm sorry to give you the wrong password

  137. 02/11/2020 (00:24)
  138. Siju Varghese
  139. Hello,
  140. I can not login to your server using the given password.
  141. Siju V. | Senior Support Engineer

  142. 02/10/2020 (23:58)
  143. Me
  144. Client
  145. It's not my problem from beginning to end, it's your product that has problems and affects my use.

  146. 02/10/2020 (23:56)
  147. Me
  148. Client
  149. Password: 1lw7EVR1o8Ff5AWv9g
  150. It's because you can't solve the problem so you changed my IP address, but I can't use it. You can't let me pay for it.
  151. Isn't that so?

  152. 02/10/2020 (23:48)
  153. Siju Varghese
  154. Hello,
  155. Can you please give the login credential for further checking.
  156. To change the IP there is a $5 one time fee.
  157. Let us know if you like to proceed.
  158. Siju V. | Senior Support Engineer

  159. 02/10/2020 (23:27)
  160. Me
  161. Client
  162. So I have two acounts now, "pacrack3732" and "pacrack_3732", vps of "test001" use the first account, and vps of "test002" use the second account.
  163. I don't know how long the new IP will be blocked by 高墙, so can you change the IP for me?
  164. I noticed that the second problem has not been solved.

  165. 02/10/2020 (23:15)
  166. Siju Varghese
  167. Hello,
  168. Your test001 server details are in a different account, account details are given below.
  169. URL: https://master-stack01.pacificrack.com
  170. Username: xxxxx
  171. Password: xxxxx (If you already have access to the control panel please use your existing password)
  172. 高墙 IP blocking should be temporary, possibly will resume shortly.
  173. Siju V. | Senior Support Engineer

  174. 02/10/2020 (22:40)
  175. Me
  176. Client
  177. Here is the problems with test001:
  178. 1.I cannot find the vps on the page of Control Panel, there is only one vps on it,but I have two.
  179. 2.The usable mem is only 1882044 kb and it should be 2G.
  180. 3.IP address is blocked by China and the previous ip is fine.

  181. 02/10/2020 (19:57)
  182. Siju Varghese
  183. Hello,
  184. Upon checking, I could not find any issue with the IP.
  185. Siju V. | Senior Support Engineer

  186. 02/10/2020 (19:46)
  187. Me
  188. Client
  189. test001

  190. 02/10/2020 (13:14)
  191. Jomin Dominic
  192. Hello XXX,
  193. For which VPS "test001" or "test002" do you want me to change the IP?
  194. Jomin D. | Senior Support Engineer

  195. 02/10/2020 (06:35)
  196. Aswin Narayan
  197. Hello,
  198. The concerned department will update you soon.
  199. Aswin N. | Senior Support Engineer

  200.    
  201. 02/10/2020 (02:41)
  202. Aswin Narayan
  203. Hello,
  204. We are checking. We will update you soon.
  205. Aswin N. | Senior Support Engineer

  206. 02/10/2020 (02:37)
  207. Me
  208. Client
  209. In addition to the problem just discovered, there is another, I cannot connected this vps.
  210. This problem was not found because of the proxy I have been using before. I cannot use this ip.
  211. Please change the ip for me because changing the previous IP is not my reason

  212. 02/10/2020 (02:21)
  213. Aswin Narayan
  214. Hello,
  215. Thank you for writing in. We will update you shortly.
  216. Aswin N. | Senior Support Engineer

  217. 02/10/2020 (02:19)
  218. Me
  219. Client
  220. Here is some screenshots, please check on them
  221. Attachments (2)
  222. _20200210181801.png
  223. _20200210181927.png

  224. 02/10/2020 (02:16)
  225. Me
  226. Client
  227. Yes,I have received the email. I'm glad the previous question is gone, but new problems arise:
  228. 1.I cannot find the vps on the page of Control Panel, there is only one vps on it,but I have two.
  229. 2.The usable mem is only 1882044 kb and it should be 2G.

  230. 02/09/2020 (10:35)
  231. Aswin Narayan
  232. Hello,
  233. I have recreated your server please check the mail and spam box for the welcome mail.
  234. Aswin N. | Senior Support Engineer

  235. 02/09/2020 (04:02)
  236. Me
  237. Client
  238. Yes, please do it

  239. 02/09/2020 (03:57)
  240. Siju Varghese
  241. Hello,
  242. Can I recreate the server? recreation cause data loss.
  243. Siju V. | Senior Support Engineer

  244. 02/09/2020 (00:24)
  245. Me
  246. Client
  247. I have reinstalled the server,but the problem is still there.
  248. Please check other hosts to see if there are some hosts using a large number of CPU

  249. 02/07/2020 (12:02)
  250. Siju Varghese
  251. Hello,
  252. Can you try reinstalling the server?
  253. Please note that, while reinstalling the entire data will be wiped out.
  254. Siju V. | Senior Support Engineer

  255. 02/07/2020 (07:31)
  256. Aswin Narayan
  257. Hello,
  258. We will check this and update you soon.
  259. Aswin N. | Senior Support Engineer

  260. 02/07/2020 (00:42)
  261. Me
  262. Client
  263. password
  264. S5QKp67F6veGiux00E

  265. 02/07/2020 (00:32)
  266. Jomin Dominic
  267. Hello XXX,
  268. Can you please provide us the root password to check further.
  269. Jomin D. | Senior Support Engineer

  270. 02/06/2020 (22:26)
  271. Me
  272. Client
  273. This is a screenshot of the English version.

  274. 02/06/2020 (22:17)
  275. Me
  276. Client
  277. The cpu pecent of my vps is very high, I had checked my vps and found out nothing on it. I think it may be affected by other hosts
  278. Please help me
复制代码
发表于 2020-2-21 16:02:58 来自手机 | 显示全部楼层
不要勉强外包的三哥客服了ᶘ ͡°ᴥ͡°ᶅ
发表于 2020-2-21 16:05:01 | 显示全部楼层
提示: 作者被禁止或删除 内容自动屏蔽
发表于 2020-2-21 16:05:35 | 显示全部楼层
pr客服应该没有技术,只会换换换,重建等等
发表于 2020-2-21 16:07:41 来自手机 | 显示全部楼层
本来就是灵车
发表于 2020-2-21 16:28:03 | 显示全部楼层
不用发了 大家都已经知道他是顶尖灵车了 紫薯布丁紫薯布丁
发表于 2020-2-21 16:29:55 | 显示全部楼层
我已经骨折跳车了
发表于 2020-2-21 16:57:37 来自手机 | 显示全部楼层
我在老家用联通,主用pr…
发表于 2020-2-21 17:06:49 | 显示全部楼层
远离pr,  垃圾的飞起。管理界面都一堆bug,
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