发个pr的工单处理，给大家品读一下

aweihaitun

    最初的问题是宝塔显示vps接近一个月无缘无故负载持续超高，主要是cpu占用太多了，但是我自己的vps里面登陆进去看几乎没有什么cpu占用，所以觉得是母鸡的问题，让pr客服给解决了一下，第一次磨了半天给重建vps，换了个ip（155.94.143.153），但是这个ip被墙了，只能用代理访问，我坚持说这个是他们的原因，磨了几天的嘴皮子，又给换了个ip（198.55.122.250），这个ip直接全球断网，除了pr自己的机器，ipip全球都100%丢包。磨了几天，死活不换，必须要用交5美元，真是没耐心了。。。
  下面是整个沟通的过程，大家看看

1. 
   
2. Aswin Narayan
   
3. Hello,
   
4. If you want to change the IP you have to pay $5.
   
5. Aswin N. | Senior Support Engineer
   
6. 
   
7. 02/20/2020 (05:15)
   
8. Me
   
9. Client
   
10. I heard that if the ip was attacked by DDoS, it would be disconnected from the Internet.
    
11. I wonder if that's the reason
    
12. 
    
13. 02/20/2020 (00:39)
    
14. Me
    
15. Client
    
16. I won't keep in touch with you all the time if there's no problem, Please log on my vps and check about it, the password is 3W9Egb1pQo1TdY3Xc2.
    
17. Please be professional!
    
18. I don't want to waste each other's time,it's been two weeks since I started
    
19. 
    
20. 02/20/2020 (00:32)
    
21. Me
    
22. Client
    
23. 高墙 can't block a connection from USA to USA.
    
24. I can't ping google.com when I logged on the vps of 198.55.122.250 by vnc, why?
    
25. 
    
26. 02/20/2020 (00:13)
    
27. Jomin Dominic
    
28. Hello XXX,
    
29. The Great Firewall of China (高墙) is blocking the IP.
    
30. Jomin D. | Senior Support Engineer
    
31.    
    
32. 02/19/2020 (21:20)
    
33. Me
    
34. Client
    
35. Password：
    
36. vS7GL90C1zXx6plWk0
    
37. Please take a trying on it
    
38. 
    
39. 02/19/2020 (21:08)
    
40. Me
    
41. Client
    
42. I have reintalled the OS.
    
43. When I logged on the vps by vnc,I found out that the vps can't ping google.com
    
44. 
    
45. 02/19/2020 (20:01)
    
46. Me
    
47. Client
    
48. All other vps can't connect to this vps except for your own brand of vps, like VULTR,linode,HostUS,DigitalOcean,virmach...
    
49. 
    
50. 02/19/2020 (18:54)
    
51. Me
    
52. Client
    
53. This IP is not blocked by 高墙 and I know exactly what happens when ip is blocked.
    
54. I have several vps in USA, when I logged on the vps in USA and made a ping test, it was still a failure.
    
55. Please tell me why.Does the United States have 高墙? Didn't your technical problems prevent ip from being accessed anywhere?
    
56. 
    
57. 02/19/2020 (14:16)
    
58. Aswin Narayan
    
59. Hello,
    
60. If you pay $5 we will definitely change you an IP.
    
61. We are helpless in this situation.
    
62. Aswin N. | Senior Support Engineer
    
63. 
    
64. 02/19/2020 (00:56)
    
65. Me
    
66. Client
    
67. I'm very disappointed with your service. You said that my IP is blocked even without a test.
    
68. I can't access this IP with an American IP.
    
69. Attachments (3)
    
70. _20200219165319.png
    
71. _20200219165558.png
    
72. _20200219165611.png
    
73. 
    
74. 02/19/2020 (00:40)
    
75. Jomin Dominic
    
76. Hello XXX,
    
77. Your IP is blocked by 高墙. To change the IP there is a $5 one time fee.
    
78. Let us know if you like to proceed.
    
79. Jomin D. | Senior Support Engineer
    
80. 
    
81. 02/18/2020 (05:33)
    
82. Me
    
83. Client
    
84. The IP (198.55.122.250) cannot be connected, it's been two days. Please deal with it as soon as possible
    
85. 
    
86. 02/17/2020 (00:49)
    
87. Jomin Dominic
    
88. Hello XXX,
    
89. The ticket has been assigned and it is being reviewed.
    
90. Jomin D. | Senior Support Engineer
    
91. 
    
92. 02/17/2020 (00:00)
    
93. Me
    
94. Client
    
95. I have a few vps whick location in Losangeles, I made some test on them and found out the same thing
    
96. 
    
97. 02/16/2020 (23:50)
    
98. Me
    
99. Client
    
100. I tried to ping the new IP,but it was not work,even I use some diffrent proxys in USA.
     
101. Is something wrong on it?
     
102. Please help me.
     
103. 
     
104. 02/16/2020 (23:12)
     
105. Jomin Dominic
     
106. Hello XXX,
     
107. I have changed the IP to
     
108. 198.55.122.250
     
109. Jomin D. | Senior Support Engineer
     
110. 
     
111. 02/16/2020 (22:55)
     
112. Me
     
113. Client
     
114. Hello.
     
115. It's been a few days. Why do you still have to deal with my problem.
     
116. Please deal with it as soon as possible, it seriously affects my use.
     
117. Thank you very much
     
118. 
     
119. 02/14/2020 (06:49)
     
120. Siju Varghese
     
121. Hello,
     
122. We will check this and update you shortly.
     
123. Siju V. | Senior Support Engineer
     
124. 
     
125. 02/14/2020 (05:52)
     
126. Me
     
127. Client
     
128. Please deal with my problem as soon as possible
     
129. 
     
130. 02/13/2020 (00:13)
     
131. Aswin Narayan
     
132. Hello,
     
133. We will check this and update you shortly.
     
134. Aswin N. | Senior Support Engineer
     
135. 
     
136. 02/12/2020 (23:54)
     
137. Me
     
138. Client
     
139. Here is the problems with test001:
     
140. 2.The usable mem is only 1882044 kb and it should be 2G.
     
141. 3.IP address is blocked by China and the previous ip is fine.
     
142. Please pay attention to my previous reply.Due to different time zones, communication is not good.
     
143. 
     
144. 02/12/2020 (14:46)
     
145. Jomin Dominic
     
146. Hello XXX,
     
147. May I know the exact issue your are facing now?
     
148. Jomin D. | Senior Support Engineer
     
149. 
     
150. 02/12/2020 (00:58)
     
151. Aswin Narayan
     
152. Hello,
     
153. We will check this and update you shortly.
     
154. Aswin N. | Senior Support Engineer
     
155. 
     
156. 02/12/2020 (00:55)
     
157. Me
     
158. Client
     
159. The right password is 1V4FwkeC30nSj3zVH4
     
160. I'm sorry to give you the wrong password
     
161. 
     
162. 02/11/2020 (00:24)
     
163. Siju Varghese
     
164. Hello,
     
165. I can not login to your server using the given password.
     
166. Siju V. | Senior Support Engineer
     
167. 
     
168. 02/10/2020 (23:58)
     
169. Me
     
170. Client
     
171. It's not my problem from beginning to end, it's your product that has problems and affects my use.
     
172. 
     
173. 02/10/2020 (23:56)
     
174. Me
     
175. Client
     
176. Password: 1lw7EVR1o8Ff5AWv9g
     
177. It's because you can't solve the problem so you changed my IP address, but I can't use it. You can't let me pay for it.
     
178. Isn't that so?
     
179. 
     
180. 02/10/2020 (23:48)
     
181. Siju Varghese
     
182. Hello,
     
183. Can you please give the login credential for further checking.
     
184. To change the IP there is a $5 one time fee.
     
185. Let us know if you like to proceed.
     
186. Siju V. | Senior Support Engineer
     
187. 
     
188. 02/10/2020 (23:27)
     
189. Me
     
190. Client
     
191. So I have two acounts now, "pacrack3732" and "pacrack_3732", vps of "test001" use the first account, and vps of "test002" use the second account.
     
192. I don't know how long the new IP will be blocked by 高墙, so can you change the IP for me?
     
193. I noticed that the second problem has not been solved.
     
194. 
     
195. 02/10/2020 (23:15)
     
196. Siju Varghese
     
197. Hello,
     
198. Your test001 server details are in a different account, account details are given below.
     
199. URL: https://master-stack01.pacificrack.com
     
200. Username: xxxxx
     
201. Password: xxxxx (If you already have access to the control panel please use your existing password)
     
202. 高墙 IP blocking should be temporary, possibly will resume shortly.
     
203. Siju V. | Senior Support Engineer
     
204. 
     
205. 02/10/2020 (22:40)
     
206. Me
     
207. Client
     
208. Here is the problems with test001:
     
209. 1.I cannot find the vps on the page of Control Panel, there is only one vps on it,but I have two.
     
210. 2.The usable mem is only 1882044 kb and it should be 2G.
     
211. 3.IP address is blocked by China and the previous ip is fine.
     
212. 
     
213. 02/10/2020 (19:57)
     
214. Siju Varghese
     
215. Hello,
     
216. Upon checking, I could not find any issue with the IP.
     
217. Siju V. | Senior Support Engineer
     
218. 
     
219. 02/10/2020 (19:46)
     
220. Me
     
221. Client
     
222. test001
     
223. 
     
224. 02/10/2020 (13:14)
     
225. Jomin Dominic
     
226. Hello XXX,
     
227. For which VPS "test001" or "test002" do you want me to change the IP?
     
228. Jomin D. | Senior Support Engineer
     
229. 
     
230. 02/10/2020 (06:35)
     
231. Aswin Narayan
     
232. Hello,
     
233. The concerned department will update you soon.
     
234. Aswin N. | Senior Support Engineer
     
235. 
     
236.    
     
237. 02/10/2020 (02:41)
     
238. Aswin Narayan
     
239. Hello,
     
240. We are checking. We will update you soon.
     
241. Aswin N. | Senior Support Engineer
     
242. 
     
243. 02/10/2020 (02:37)
     
244. Me
     
245. Client
     
246. In addition to the problem just discovered, there is another, I cannot connected this vps.
     
247. This problem was not found because of the proxy I have been using before. I cannot use this ip.
     
248. Please change the ip for me because changing the previous IP is not my reason
     
249. 
     
250. 02/10/2020 (02:21)
     
251. Aswin Narayan
     
252. Hello,
     
253. Thank you for writing in. We will update you shortly.
     
254. Aswin N. | Senior Support Engineer
     
255. 
     
256. 02/10/2020 (02:19)
     
257. Me
     
258. Client
     
259. Here is some screenshots, please check on them
     
260. Attachments (2)
     
261. _20200210181801.png
     
262. _20200210181927.png
     
263. 
     
264. 02/10/2020 (02:16)
     
265. Me
     
266. Client
     
267. Yes,I have received the email. I'm glad the previous question is gone, but new problems arise:
     
268. 1.I cannot find the vps on the page of Control Panel, there is only one vps on it,but I have two.
     
269. 2.The usable mem is only 1882044 kb and it should be 2G.
     
270. 
     
271. 02/09/2020 (10:35)
     
272. Aswin Narayan
     
273. Hello,
     
274. I have recreated your server please check the mail and spam box for the welcome mail.
     
275. Aswin N. | Senior Support Engineer
     
276. 
     
277. 02/09/2020 (04:02)
     
278. Me
     
279. Client
     
280. Yes, please do it
     
281. 
     
282. 02/09/2020 (03:57)
     
283. Siju Varghese
     
284. Hello,
     
285. Can I recreate the server? recreation cause data loss.
     
286. Siju V. | Senior Support Engineer
     
287. 
     
288. 02/09/2020 (00:24)
     
289. Me
     
290. Client
     
291. I have reinstalled the server,but the problem is still there.
     
292. Please check other hosts to see if there are some hosts using a large number of CPU
     
293. 
     
294. 02/07/2020 (12:02)
     
295. Siju Varghese
     
296. Hello,
     
297. Can you try reinstalling the server?
     
298. Please note that, while reinstalling the entire data will be wiped out.
     
299. Siju V. | Senior Support Engineer
     
300. 
     
301. 02/07/2020 (07:31)
     
302. Aswin Narayan
     
303. Hello,
     
304. We will check this and update you soon.
     
305. Aswin N. | Senior Support Engineer
     
306. 
     
307. 02/07/2020 (00:42)
     
308. Me
     
309. Client
     
310. password
     
311. S5QKp67F6veGiux00E
     
312. 
     
313. 02/07/2020 (00:32)
     
314. Jomin Dominic
     
315. Hello XXX,
     
316. Can you please provide us the root password to check further.
     
317. Jomin D. | Senior Support Engineer
     
318. 
     
319. 02/06/2020 (22:26)
     
320. Me
     
321. Client
     
322. This is a screenshot of the English version.
     
323. 
     
324. 02/06/2020 (22:17)
     
325. Me
     
326. Client
     
327. The cpu pecent of my vps is very high, I had checked my vps and found out nothing on it. I think it may be affected by other hosts
     
328. Please help me
     

复制代码

dragonfsky

不要勉强外包的三哥客服了ᶘ ͡°ᴥ͡°ᶅ

laogui

难受

baidns

pr客服应该没有技术，只会换换换，重建等等

李某某

本来就是灵车

MJJ思密达

不用发了 大家都已经知道他是顶尖灵车了 紫薯布丁紫薯布丁

泰阳

我已经骨折跳车了

yem

我在老家用联通，主用pr…

myth

远离pr,  垃圾的飞起。管理界面都一堆bug，