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Hi, sir.
As you know, the Starter Package you bought before July 11th, 2019,which we calls as version 1.0 is only can be renewed at the discounted price before January 10th, 2020. After the date, you only can renew the instance at list price and no more Data Transfer Plan provided. The notice have already post on July 5th.https://www.alibabacloud.com/notice/starter-package-version-2
However, we found that you have renewed the version 1.0 instance(s) more than January 10th, 2020. We sincerely recommend that you make the renewal order(s) which is supposed to be effect after January 10th, 2020 refund.
Now our Starter Package version 2.0 has been online, which offers you lasted sever at a much lower price. Would you like to have a look? Here may offer your a better choice. https://www.alibabacloud.com/starter-packages/general
As for to the refund, if you have any question, please let me know. I'm glad to have a call with you if I can have your contact number.
我决定不退款,并且回复她一个
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