Because I can also read Chinese, and I have seen the threads where you people say "Just open a ticket saying SLA Claim to get free credit", and even the other threads where users are describing what to say to demand free service and other amnities.
And because of a few dirty forum users, sadly everyone must suffer. All SLA claims are now only being issued 24 hours of credit because of the recent attempts at fraud, at both Hostloc and other sites.